Care & Repair

Here are some commonly asked questions about our repair department. If you have a question that we haven’t covered, please reach out directly to our repair coordinator here.

Q: Are repairs done in-house?

Yes! We have four jewelers on staff with decades of experience who can complete repairs from simple
to the most complex. They are equipped with state-of-the-art equipment that allows them to do the work efficiently. Rest assured, they treat each piece of jewelry as if it were their own, with exacting
attention to detail.

Q: How long will my repair take?

Typically, our turnaround time is 2-4 weeks. The time may vary depending upon our workload and the complexity of the work required.

Q: Do you provide cost estimates for repairs?

Upon take-in we will request from you a pre-authorized amount which would allow us to commence
work without delay. If needed, our goldsmiths can prepare an estimate after they review your item.
Kindly allow a week to complete this estimate process. Estimates are not provided for repairs costing
$100 or less.

Q: What if the item I brought in needs additional work?

Sometimes our jewelers discover issues that need to be addressed. For instance, you may need a ring re-sized and upon inspection the prongs need attention too. Our repair coordinator will call to discuss your options before any work is done.

Q: Do you re-string pearls?

We do! Lovingly and on silk, each pearl meticulously knotted.

Q: My diamond doesn’t seem as sparkly as it once did… can I stop by to have it cleaned?

Consider it done! We recommend doing so twice a year. And if you have concerns about wear on your
prongs, we will take it in for a jeweler to provide an assessment of the overall condition of your ring free of charge.

Q: Can Hale’s replace my watch battery?

Most likely, yes. There are some brands (Ebel, for instance) that must be serviced by the original
manufacturer or their representative. Additionally, we have a large selection of straps for when yours needs replacement.

Q: I have some costume jewelry that needs attention… can Hale’s help me with that?

Unfortunately, we cannot. Typically, costume jewelry is fragile, and more costly and more difficult to
repair than fine jewelry made from precious metals.